Over the past couple of years, mobile devices have emerged as a great way for hotels to differentiate themselves as well as add padding to their bottom line. The use cases for these devices are endless, from replacing the in-room concierge binder with a tablet to having realtime updates on housekeeping statuses, hotels are finding more and more ways to leverage their technologies to improve their productivity and bottom line.
The trouble that many in the hotel industry face is failing to understand the additional problems that can arise from supporting these new solutions. Each endpoint must be compliant, secured to protect employee and customer data, and operational. This can make the job of an already overworked IT department much more difficult.
Benefits of Managed MDM For Hotels
So, how can you experience the benefits of mobile devices in your workforce without placing this strain on your team? Check out the following benefits of managed MDM for hotels, and then consider outsourcing your support to the experts.
Alleviates Internal IT Support From Having to Manage Devices
If your internal support team is already strapped for resources or personnel, taking on a mobile device initiative can cause severe problems. With the infiltration of these devices into the network, the additional tasks are not merely added to the list of things to do, they take them over.
24/7 Remote Support & Monitoring
You don’t run a 9-5 business. As a hotel, you have to be operational around the clock. So, if your tablet starts having issues at 2:00 in the morning, can you really afford to wait until a “day job” support technician is available to help? Or even worse, what if one of the mobile devices has gone missing in the middle of the night with sensitive information on it? You need around-the-clock support for your mobile devices. At Orion, our NOCs (Network Operations Center) are operational 24/7. Our experts monitor your devices and remediate issues when they happen. From remotely wiping a stolen iPad, to updating software and performing ongoing maintenance, our team keeps you supported no matter when your technology issues arise.
Regardless of what type of mobile solution you have installed in your hotel, they are a critical component to your operational productivity. The last thing you should be worried about is dealing with the vendor of your device or the solution running on it. One of the benefits of going with Managed MDM for hotels is that you leave all of the vendor requirements to us. Our experts are certified in the solutions we support, and as such can prevent vendor ticket escalation 9 times out of 10. When the rare vendor escalation does occur, we coordinate through your contract and warranty to make sure you are getting the best deal available for that product.
IT Asset Lifecycle Management
Our focus is on providing the most value from managed MDM for hotels and their guests. That is why we bridge the gap to support the full asset lifecycle for mobile device program. This includes:
- Inventory Management
- Asset Tracking
- Usage Metering
- Patch and Upgrade Management
- Lease and Return Support
- Contract & Vendor Management
- Device Retiring, Wipe, & Disposal.
PCI Compliance is critical in the hotel industry. Not only are Hotels one of the largest targets for security breaches, but they also have unique situations that credit card companies don’t necessarily understand. When you outsource the details of compliance to a specialist, you are getting expert advice at a fraction of what it would cost to bring a compliance officer in house. Our team will verify all vendors for PCI DSS Compliance and regularly test security protocols and data backups. Our team will also monitor your systems around the clock and be available immediately if an attempted breach occurs.
Reduce Cost of MDM Support
Even implementing a few tablets into a hotel is going to drastically change the workload of any in-house support that you have on staff. But bringing on additional employees is a big expense to consider. With Orion, you get access to our entire team of experts and only have to pay for a fraction of the cost.
One of the biggest benefits managed MDM for hotels is that they get all of the perks of incorporating mobile devices into their operations without the headaches that come along with it. For more information about how Orion can help you manage your MDM program, contact our team today.