Life on a Service Desk: Working Around Major Problems
When Incidents and Events start flooding in, the Service Desk must quickly and efficiently identify trends and escalate problems that may be caused by a [...]
21
06, 2016
17
05, 2016
Always On With Event Management
For a Service Desk to efficiently and consistently provide quality support, Event Management must be implemented along with Incident Management to ensure that technical staff [...]
25
02, 2016
Tackling Incident Management with ITIL Inspired Initiatives
At Orion, we’ve been working for several months to revamp our Service Operations framework into an agile model that adapts well to the constantly changing [...]
