Life on a Service Desk: Working Around Major Problems
When Incidents and Events start flooding in, the Service Desk must quickly and efficiently identify trends and escalate problems that may be caused by a [...]
When Incidents and Events start flooding in, the Service Desk must quickly and efficiently identify trends and escalate problems that may be caused by a [...]
For a Service Desk to efficiently and consistently provide quality support, Event Management must be implemented along with Incident Management to ensure that technical staff [...]
At Orion, we’ve been working for several months to revamp our Service Operations framework into an agile model that adapts well to the constantly changing [...]