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Orion Methodologies

21 06, 2016
  • Life on a Service Desk: Working Around Major Problems
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    Life on a Service Desk: Working Around Major Problems

    Orion Methodologies

Life on a Service Desk: Working Around Major Problems

By Alliey Collar| 2017-03-24T13:47:37+00:00 June 21st, 2016|Orion Methodologies|

When Incidents and Events start flooding in, the Service Desk must quickly and efficiently identify trends and escalate problems that may be caused by a [...]

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17 05, 2016
  • Always On With Event Management
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    Always On With Event Management

    Orion Methodologies, Remote Technology Monitoring

Always On With Event Management

By Alliey Collar| 2017-03-24T13:47:37+00:00 May 17th, 2016|Orion Methodologies, Remote Technology Monitoring|

For a Service Desk to efficiently and consistently provide quality support, Event Management must be implemented along with Incident Management to ensure that technical staff [...]

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25 02, 2016
  • Tackling Incident Management with ITIL Inspired Initiatives
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    Tackling Incident Management with ITIL Inspired Initiatives

    Orion Methodologies

Tackling Incident Management with ITIL Inspired Initiatives

By Alliey Collar| 2017-03-24T13:47:38+00:00 February 25th, 2016|Orion Methodologies|

At Orion, we’ve been working for several months to revamp our Service Operations framework into an agile model that adapts well to the constantly changing [...]

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